Contact Us
Got a question about a casino not on Gamstop, spotted something on the site that needs updating, or want to flag an issue with an operator we've reviewed? This page explains what we can help with and the best way to reach us.
What We Can Help With
Non Gamstop Casinos is an independent research and comparison site covering casinos not on Gamstop, betting sites not on Gamstop, and the wider offshore gambling market available to UK players. We're happy to hear from readers on topics such as:
- Questions about how we rate and rank the sites featured on this page, including our full reviews of top-rated non Gamstop casinos
- Corrections — if a bonus offer, licence detail or payment method we've listed has changed
- Requests to have a casino considered for review (we won't guarantee coverage, but we do read every suggestion)
- General feedback on the site, its content or its usability
What We Can't Help With
We're a review and comparison publisher, not an operator, payment processor or regulator. That means we can't:
- Access, verify or close your account at any casino — you'll need to contact that operator's support team directly
- Process deposits, withdrawals or resolve payment disputes on a casino's behalf
- Reopen or manage your Gamstop self-exclusion status — Gamstop is a separate, independent scheme with its own contact channels
- Offer financial, legal or medical advice on gambling behaviour
If you're dealing with a live account issue — a delayed withdrawal, a bonus dispute, or a verification query — the fastest route is always the casino's own customer support, usually reachable through live chat or email listed on their site.
Before You Contact a Casino Directly
A few things tend to speed up account and payment queries with any operator, whether it's ranked on this page or elsewhere:
- Have your account username or email ready, along with any transaction reference
- Check the bonus or promotion terms first — wagering requirements, maximum bet limits and game restrictions cause most disputes
- Keep screenshots of any offer terms shown at the time you opted in
- Note down the date and time of any support conversation, in case you need to escalate
Thinking About Self-Exclusion or Gambling Concerns
If you're reading this page because you're worried about your own gambling, or someone else's, that's a separate and more important conversation than a site enquiry. Our Responsible Gambling page sets out support options, how self-exclusion schemes work, and where to find independent help. We'd encourage you to read it before signing up anywhere, non Gamstop or otherwise.
A Note on How This Site Works
Non Gamstop Casinos may earn a commission when readers click through to a listed casino and sign up. This has no bearing on how sites are rated or ranked — you can read more about our process, and who's behind this site, on our About Us page. For the legal terms governing use of this site, see our Terms and Conditions.
Getting a Response
We review messages as they come in and aim to reply to genuine enquiries within a reasonable timeframe. Please note we can't offer round-the-clock support, and complex account-specific queries are always better directed to the casino operator involved, since only they can access your account details.
Whether your question is about a specific offer, a rating decision, or something we've missed entirely, we'd rather hear from you than have you guessing. Get in touch, and we'll do our best to point you in the right direction.
Gambling is for adults aged 18 and over. Please gamble responsibly.